Terms and Conditions of Sale

Effective as of September 1, 2022

Article 1 – PARTIES

These general terms and conditions apply between Isolde, EURL, with a share capital of €20,000, registered with the Paris Trade and Companies Register under number 852823772, whose registered office is located at 10 rue Saint Louis en l’Île, 75004 Paris, France, telephone: +33670866444, email: contact@isottaparfums.com, intra-community VAT number: FR07852823772, hereinafter referred to as “IsottaParfums.com”, and any individual or legal entity, whether governed by private or public law, registered on the Website in order to place an order for Products, hereinafter referred to as “the Customer”.

Article 2 – DEFINITIONS

“Customer”: any individual or legal entity, whether governed by private or public law, registered on the Website in order to order Products.

“Website Content”: all elements of any kind published on the Website, whether protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.

“IsottaParfums.com”: Isolde EURL acting in its capacity as publisher of the Website.

“User”: any individual or legal entity, whether governed by private or public law, connecting to the Website.

“Product”: any item sold on the Website by IsottaParfums.com, including but not limited to organic perfumes.

“Website”: the website accessible at the URL www.isottaparfums.com, as well as any sub-sites, mirror sites, portals and related URL variations.

Article 3 – SCOPE OF APPLICATION

The Website is freely and gratuitously accessible to all Users. Browsing the Website implies acceptance by all Users of these general terms and conditions.

Simply connecting to the Website, by any means whatsoever, including through a robot or browser, shall constitute full and unconditional acceptance of these general terms and conditions.

When registering on the Website, this acceptance shall be confirmed by ticking the corresponding checkbox.

The User acknowledges having fully read these terms and accepts them without restriction.

Ticking the aforementioned checkbox shall be deemed to have the same legal value as a handwritten signature from the User.

The User acknowledges the evidential value of IsottaParfums.com’s automatic recording systems and, unless they provide proof to the contrary, waives the right to challenge them in the event of a dispute.

These general terms and conditions apply to the relationship between the parties, to the exclusion of any other terms and conditions, particularly those of the User.

Acceptance of these general terms and conditions requires Users to have the necessary legal capacity to do so, or otherwise to have obtained authorization from a guardian or curator if they lack legal capacity, from their legal representative if they are minors, or to hold a mandate if they are acting on behalf of a legal entity.

Article 4 – DESCRIPTION OF SERVICES

The purpose of the Website is the sale of Products to Customers.

Article 5 – ORDER PROCESS

The purpose of the Website is the sale of Products to Customers.

5.1 Ordering

In order to place an order, Users may select one or more Products and add them to their shopping cart.

The availability of Products is indicated on the Website, in the description page of each item.

Once their order is complete, Users may access their shopping cart by clicking on the button provided for this purpose.

5.2 Order validation by the User

By viewing their shopping cart, Users may check the number and nature of the Products they have selected and verify their unit price as well as the total price.

They may remove one or more Products from their shopping cart.

If their order is suitable, Users may validate it.

They will then access a form where they may either enter their login credentials if they already have an account, or register on the Website by completing the registration form with their personal information.

5.3 Payment by the Customer

Once logged in, or after having fully completed the registration form, Customers will be invited to check or modify their delivery and billing details.

They will then be invited to proceed with payment by being redirected to a secure payment interface containing the wording “order with payment obligation” or any equivalent wording.

5.4 Order confirmation by IsottaParfums.com

Once payment has effectively been received by IsottaParfums.com, the latter undertakes to acknowledge receipt electronically to the Customer within a maximum period of 24 hours.

Within the same period, IsottaParfums.com undertakes to send the Customer a summary email of the order confirming its processing and containing all related information.

Article 6 – PRICE – PAYMENT

6.1 Prices

The applicable prices are those displayed on the Website on the date the order is placed.

These prices may be modified by IsottaParfums.com at any time for any subsequent order.

The displayed prices are only valid on the date of the order and shall not apply in the future.

The prices indicated on the Website are expressed in euros, including all taxes, excluding delivery costs.

6.2 Payment methods

The Customer may pay online by bank card.

Bank card payments are made through secure transactions provided by LCL.

For bank card payments, IsottaParfums.com has no access to any data relating to the Customer’s payment methods.

Payment is made directly between the Customer and the banking institution.

6.3 Invoicing

IsottaParfums.com shall send or make available an invoice electronically to the Customer after each payment.

The Customer expressly agrees to receive invoices electronically.

6.4 Failure to pay

The agreed payment dates may not be postponed for any reason whatsoever, including in the event of a dispute.

Any amount not paid when due shall automatically and without prior notice give rise to late payment penalties calculated on the basis of a rate equal to three times the legal interest rate, without affecting the enforceability of the principal amounts owed.

Furthermore, any delay in payment shall result in the invoicing to the defaulting professional Customer of collection fees amounting to €40, and the immediate payment of all remaining sums due, regardless of the agreed deadlines, increased by compensation amounting to 20% of the total amount as a penalty clause.

In any event, any delay in payment shall allow the contract to be terminated unilaterally due to the Customer’s breach.

This clause falls within the scope of Article 1152 of the French Civil Code, allowing the judge to reduce compensation if deemed excessive.

6.5 Retention of title

The Products sold remain the property of IsottaParfums.com until full payment of their price has been received, in accordance with this retention of title clause.

Article 7 – CLAIMS – WITHDRAWAL – WARRANTY

7.1 Customer service

The Website’s customer service is available from Monday to Friday, from 10:00 a.m. to 5:30 p.m., at the following non-premium-rate telephone number: 0979150869, by email at: contact@isottaparfums.com, or by postal mail at the address indicated in Article 1 of these general terms and conditions.

In the latter two cases, IsottaParfums.com undertakes to provide a response within 5 working days.

7.2 Right of withdrawal – Distance selling

This article applies to Customers qualifying as consumers within the meaning of the preliminary article of the French Consumer Code.

7.2.1 Conditions for exercising the right of withdrawal

In accordance with the legislation applicable to distance selling, the Customer has a period of fourteen clear days to exercise their right of withdrawal without having to provide reasons or pay penalties, except, where applicable, for return costs.

The period referred to in the previous paragraph begins either on the day the distance contract is concluded for contracts relating to the supply of services and/or digital content not supplied on a physical medium, or upon receipt of the goods by the Customer or by a third party other than the carrier designated by the Customer, for contracts relating to the sale of goods and contracts for services including delivery of goods.

In the case of an order concerning several goods delivered separately, or an order for a product consisting of multiple lots or components whose delivery is staggered over a defined period, the period begins upon receipt of the last good, lot or component.

For contracts providing for regular delivery of goods over a defined period, the period begins upon receipt of the first good.

When the fourteen-day period expires on a Saturday, Sunday, public holiday or non-working day, it is extended until the next working day.

The decision to withdraw must be notified to IsottaParfums.com using the contact details provided in Article 1 of these general terms and conditions, by means of an unambiguous declaration.

The Customer may, for example, use the standard withdrawal form provided at the end of these general terms and conditions.

In any event, IsottaParfums.com shall send the Customer an acknowledgement of receipt of the withdrawal request by email as soon as possible.

7.2.2. Effects of the right of withdrawal

 

The Customer shall return or hand back the products to the professional or to any person designated by the latter, without undue delay and no later than fourteen days following communication of their decision to withdraw.

When the right of withdrawal is exercised, the professional shall reimburse the Customer for all sums paid, as soon as possible and no later than fourteen days from the date on which this right was exercised.

Where applicable, the professional may defer reimbursement until recovery of the Products or until the Customer has provided proof of shipment of the Products, whichever occurs first.

After this period, the amount owed shall automatically bear interest at the applicable legal rate, as specified in Article L.242-4 of the French Consumer Code.

Where applicable, the professional shall reimburse using the same means of payment used by the Customer for the initial transaction, unless the Customer expressly agrees to another payment method and provided that the reimbursement does not incur any costs for the Customer.

However, the professional is not required to reimburse additional delivery costs if the Customer expressly chose a more expensive delivery method than the standard delivery option offered.

The direct costs of returning the Product shall be borne by the Customer.

These costs are estimated at a maximum of €8 in France and €20 abroad per carrier if, due to its nature, the Product cannot normally be returned by post.

The Customer shall only be liable for any depreciation of the Product resulting from handling other than that necessary to establish its nature, characteristics and proper functioning.

The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general terms and conditions.

7.2.3. Exclusions from the right of withdrawal

The right of withdrawal does not apply, in particular, to contracts:

– for the supply of goods made according to the Customer’s specifications or clearly personalised;

– for the supply of goods liable to deteriorate or expire rapidly;

– for the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;

– for the supply of goods which, after delivery and due to their nature, have been inseparably mixed with other items.

Likewise, the right of withdrawal does not apply to contracts fully performed by both parties at the express request of the Customer before the Customer exercises their right of withdrawal.

7.3 Termination of the contract initiated by the Customer

The consumer Customer may terminate the contract by registered letter with acknowledgement of receipt if the delivery date of the goods exceeds seven days.

The Customer shall then be reimbursed for the amounts paid when placing the order.

This clause shall not apply where the delay in delivery results from force majeure.

In such a case, the Customer undertakes not to initiate proceedings against IsottaParfums.com and waives the right to invoke the termination of the sale provided for in this article.

7.4 Warranties

7.4.1. Warranty for apparent defects and non-conformities

The Customer is responsible for checking the condition of the Products upon delivery.

This verification must concern, in particular, the quality, quantities and references of the Products, as well as their conformity with the order.

No claim shall be accepted after a period of three days from delivery.

In any event, any claim relating to delivered packages shall only be considered if the Customer acting as a trader has issued reservations to the carrier in accordance with Articles L.133-3 et seq. of the French Commercial Code.

7.4.2. Warranty for hidden defects

7.4.2.1. Legal warranties

Customers benefit from the legal warranty of conformity of delivery (Article 1604 of the French Civil Code), the legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), and the safety warranty (Articles 1245 et seq. of the French Civil Code).

Customers qualifying as consumers also benefit from the legal warranty of conformity (Articles L.217-4 et seq. of the French Consumer Code).

7.4.2.2. Return

In order to enforce the warranty, the Customer must return the product to the registered office address of IsottaParfums.com, together with an explanatory letter requesting either repair, replacement or reimbursement.

Return costs remain payable by the Customer, except for consumer Customers exercising the legal warranty of conformity under Articles L.217-4 et seq. of the French Consumer Code.

The consumer Customer benefits from a period of two years from delivery of the goods to take action against the seller.

The Customer may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code.

Finally, the Customer is exempt from proving the existence of the Product’s lack of conformity during the 24 months following delivery, except for second-hand goods.

Where applicable, the legal warranty of conformity applies independently of any commercial warranty.

When the consumer Customer decides to invoke the warranty against hidden defects, they may choose between cancellation of the sale or a reduction of the purchase price.

Article 8 – PERSONAL ACCOUNT

8.1 Creation of a personal account

Creating a personal account is an essential prerequisite for any order placed by a User on the Website.

For this purpose, the User will be required to provide certain personal information.

Some of this information is considered essential for creating the personal account.

A User’s refusal to provide such information will prevent the creation of the personal account and, consequently, the validation of the order.

When creating the personal account, the User is invited to choose a password.

This password guarantees the confidentiality of the information contained in the personal account.

The User therefore undertakes not to transmit or disclose it to any third party.

Failing this, IsottaParfums.com shall not be held liable for unauthorised access to a User’s personal account.

The Customer undertakes to regularly verify their information and to make any necessary updates or modifications online from their personal account.

8.2 Content of the personal account

The personal account allows the Customer to view and track all orders placed on the Website.

Pages relating to personal accounts may be freely printed by the account holder concerned, but do not constitute admissible evidence before a court.

They are purely informative and intended to ensure efficient management of orders by the Customer.

IsottaParfums.com undertakes to securely retain all contractual documents whose retention is required by applicable laws or regulations.

8.3 Deletion of the personal account

IsottaParfums.com reserves the right to delete the account of any Customer who breaches these general terms and conditions, particularly where the Customer provides inaccurate, incomplete, false or fraudulent information, or where a Customer’s personal account has remained inactive for at least one year.

Such deletion shall not constitute a fault by IsottaParfums.com or give rise to any compensation claim by the Customer.

This exclusion is without prejudice to IsottaParfums.com’s right to initiate legal proceedings against the Customer where justified by the facts.

Article 9 – DELIVERY

9.1 Delivery costs

Delivery or availability costs shall in all cases be indicated to the Customer before payment and only concern deliveries made within Europe and Switzerland.

For any other delivery location, the Customer must contact customer service.

Delivery costs indicated on the Website are expressed in euros, including all taxes.

9.2 Delivery times

Orders are delivered by La Poste or by a carrier indicated to the Customer during order validation, within 1 to 5 working days from full receipt of payment by IsottaParfums.com.

Certain products or order volumes may nevertheless justify a delivery period exceeding 5 working days.

The Customer shall be expressly informed of this during order validation.

9.3 Damaged package

In the event of delivery of a package that is clearly and visibly damaged, the Customer must refuse delivery in order to benefit from the warranty provided by the carrier.

The Customer must also inform the seller immediately so that a new package can be prepared and shipped once the damaged package has been returned.

In such a case, the delivery periods indicated above in these general terms and conditions shall no longer apply.

Article 10 – PERSONAL DATA

As part of its services, IsottaParfums.com will process Customers’ personal data.

10.1 Identity of the data controller

The entity responsible for collecting and processing data on the Website is IsottaParfums.com.

10.2 Identity of the Data Protection Officer

The Data Protection Officer is:

Deshoulières Avocats Associés
121 boulevard de Sébastopol
75002 Paris
Telephone: +33.1.77.62.82.03
Email: rgpd@deshoulieres-avocats.com
Website: www.deshoulieres-avocats.com

10.3 Data collected

10.3.1 Data collected from Customers

Within the scope of its contractual relationships, IsottaParfums.com may collect and process information relating to its Customers, namely: surnames, first names, position, company name, telephone number, postal addresses, email addresses, contract history.

10.3.2 Purposes of collecting personal data

The data collected during the contractual relationship is subject to automated processing for the following purposes:

– performing contractual obligations;
– contacting Customers;
– preventing any unlawful or illegal activity;
– enforcing the general terms and conditions;
– initiating legal proceedings;
– verifying Customers’ identities;

10.3.3 Legal basis for processing

The legal basis for processing the collected data is the contractual relationship.

10.3.4 Data recipients

The collected data may only be accessed by IsottaParfums.com within the strict limits necessary for the performance of contractual obligations.

This data, whether in individual or aggregated form, shall never be made freely accessible to any third-party individual.

10.3.5 Retention period for personal data

The collected personal data is retained for the duration of the contractual relationship and for the period during which IsottaParfums.com may be held liable.

Once the retention period has expired, IsottaParfums.com undertakes to permanently delete the data relating to the persons concerned without retaining any copy.

10.3.6 Security and confidentiality of personal data

Personal data is stored under secure conditions, using current technical standards, in compliance with the provisions of the General Data Protection Regulation and applicable national legislation.

Access to IsottaParfums.com’s premises is also secured.

10.3.7 Data minimisation

IsottaParfums.com may also collect and process any data voluntarily provided by its Customers.

IsottaParfums.com guides its Customers so that they provide only personal data strictly necessary for the performance of contractual obligations.

IsottaParfums.com undertakes to retain and process only data strictly necessary for its professional activities and shall delete any data received that is not useful for its activities as soon as possible.

10.4 Respect for rights

Customers of IsottaParfums.com have the following rights regarding their personal data, which they may exercise by writing to the postal address of IsottaParfums.com or by completing the online contact form.

10.4.1 Right to information, access and communication of data

Customers of IsottaParfums.com may access the personal data concerning them.

Due to the security and confidentiality obligations applicable to the processing of personal data incumbent upon IsottaParfums.com, requests shall only be processed if Customers provide proof of their identity, notably by submitting a scan of their valid identity document (for requests made through the dedicated electronic form) or a signed photocopy of their valid identity document (for written requests), both accompanied by the statement:

“I certify on my honour that the copy of this identity document complies with the original. Done at … on …”

followed by their signature.

To assist Customers in this process, they may find a template letter prepared by the CNIL.

10.4.2 Right to rectification, deletion and right to be forgotten

Customers of IsottaParfums.com may request the correction, updating, restriction or deletion of their personal data where such data may be inaccurate, incorrect, incomplete or outdated.

Customers may also define general and specific instructions regarding the fate of their personal data after their death.

Where applicable, the heirs of a deceased person may require consideration of the death of their relative and/or request the necessary updates.

To assist Customers in this process, they may find a template letter prepared by the CNIL.

10.4.3 Right to object to data processing

Customers of IsottaParfums.com may object to the processing of their personal data.

To assist Customers in this process, they may find a template letter prepared by the CNIL.

10.4.4 Right to data portability

Customers of IsottaParfums.com have the right to receive the personal data they have provided to IsottaParfums.com in a transferable, open and readable format.

10.4.5 Right to restriction of processing

Customers of IsottaParfums.com have the right to request that the processing of their personal data by IsottaParfums.com be restricted.

In such a case, their data may only be stored and may no longer be used by IsottaParfums.com.

10.4.6 Response times

IsottaParfums.com undertakes to respond to any request for access, rectification, objection or any other additional request for information within a reasonable period, which shall not exceed one month from receipt of the request.

10.4.7 Complaint to the competent authority

If Customers of IsottaParfums.com consider that IsottaParfums.com has failed to comply with its obligations regarding their personal data, they may submit a complaint or request to the competent authority.

In France, the competent authority is the CNIL, to which they may submit a request.

10.5 Transfer of collected data

10.5.1 Transfer to partners

IsottaParfums.com uses authorised service providers to facilitate the collection and processing of Customers’ data.

These providers may be located outside the European Union.

IsottaParfums.com has previously ensured that its service providers implement appropriate safeguards and comply with strict confidentiality, data usage and protection requirements, for example through the US Privacy Shield framework.

IsottaParfums.com uses the following processors:

10.5.2 Transfer following a request or court decision

Customers also consent to IsottaParfums.com communicating collected data to any person following a request from a governmental authority or pursuant to a court decision.

10.5.3 Transfer in connection with a merger or acquisition

If IsottaParfums.com is involved in a merger, asset sale, financing operation, liquidation, bankruptcy, or acquisition of all or part of its business by another company, Customers consent to the collected data being transferred by IsottaParfums.com to that company.

Such company shall then carry out the personal data processing described in these General Terms and Conditions of Service in place of IsottaParfums.com.

Article 11 – RESPONSABILITÉ DE ISOTTAPARFUMS.COM

11.1 Nature des obligations de IsottaParfums.com

IsottaParfums.com s’engage à apporter le soin et la diligence nécessaire à la fourniture de Produits de qualité conforme aux spécifications des présentes Conditions générales. IsottaParfums.com ne répond que d’une obligation de moyens concernant les services objet des présentes.

Article 11 – LIABILITY OF ISOTTAPARFUMS.COM

11.1 Nature of IsottaParfums.com’s obligations

IsottaParfums.com undertakes to exercise the necessary care and diligence in providing Products of a quality compliant with the specifications of these General Terms and Conditions.

IsottaParfums.com is only bound by an obligation of means regarding the services covered by these terms.

11.2 Force majeure – Customer fault

IsottaParfums.com shall not incur liability in the event of force majeure or Customer fault, as defined below.

11.2.1 Force majeure

For the purposes of these general terms and conditions, any impediment, limitation or disruption of the Service caused by fire, epidemic, explosion, earthquake, bandwidth fluctuations, failure attributable to the Internet service provider, transmission network failures, collapse of installations, unlawful or fraudulent use of passwords, codes or references provided to the Customer, computer hacking, security vulnerabilities attributable to the Website host or developers, flooding, power failure, war, embargo, law, injunction, request or requirement from any government, requisition, strike, boycott, or any other circumstance beyond IsottaParfums.com’s reasonable control shall be considered a case of force majeure enforceable against the Customer.

In such circumstances, IsottaParfums.com shall be released from the performance of its obligations to the extent of such impediment, limitation or disruption.

11.2.2 Customer fault

For the purposes of these General Terms and Conditions, any misuse of the Service, fault, negligence, omission or failure on the part of the Customer or its employees, failure to comply with advice provided by IsottaParfums.com on its Website, any disclosure or unlawful use of the Customer’s password, codes or references, as well as the provision of incorrect information or failure to update such information in the personal account, shall constitute Customer fault enforceable against the Customer.

The use of any technical process, such as robots or automatic requests, whose implementation would breach the wording or spirit of these general terms and conditions of sale, shall also be considered Customer fault.

11.3 Technical issues – Hypertext links

In the event of inability to access the Website due to technical issues of any kind, the Customer shall not be entitled to claim damages or any compensation.

The unavailability, even prolonged and without any limitation as to duration, of one or more online services cannot constitute damage suffered by Customers and shall not give rise to any payment of damages by IsottaParfums.com.

The hypertext links available on the Website may redirect Users to other websites.

IsottaParfums.com shall not be held liable if the content of these websites violates applicable legislation.

Likewise, IsottaParfums.com shall not be held liable if visiting one of these websites causes damage to the User.

Given the current state of technology, the rendering of representations of Products offered for sale on this Website, particularly regarding colours or shapes, may vary significantly from one computer system to another or differ from reality depending on the quality of graphic equipment, screens or display resolution.

Such variations and differences shall under no circumstances be attributed to IsottaParfums.com, which shall not be held liable as a result.

11.4 Damages payable by IsottaParfums.com

Unless otherwise provided by mandatory legal or regulatory provisions, IsottaParfums.com’s liability shall be limited to direct, personal and certain damages suffered by the Customer and related to the failure concerned.

IsottaParfums.com shall under no circumstances be liable for indirect damages, including but not limited to:

– data losses;
– commercial losses;
– loss of orders;
– damage to brand image;
– business disruption;
– loss of profits or customers.

Likewise, within the same limits, the amount of damages payable by IsottaParfums.com shall in no event exceed the price of the Product ordered.

11.5 Hypertext links and Website Content

Website Content is published for information purposes only, without any guarantee of accuracy.

IsottaParfums.com shall under no circumstances be held liable for any omission, inaccuracy or error contained in such information which causes direct or indirect damage to the User.

Article 12 – INTELLECTUAL PROPERTY

12.1 Legal protection of Website Content

Website Content may be protected by copyright and database rights.

Any unlawful representation, reproduction, translation, adaptation or modification, whether in whole or in part, carried out without the consent of IsottaParfums.com or its successors or assigns, constitutes an infringement of Books I and III of the French Intellectual Property Code and may result in legal proceedings for infringement.

12.2 Contractual protection of Website Content

The User undertakes contractually towards IsottaParfums.com not to use, reproduce or represent, in any manner whatsoever, the Website Content, whether or not protected by intellectual property rights, for any purpose other than reading it through a robot or browser.

This prohibition does not apply to indexing robots whose sole purpose is to scan the Website Content for indexing purposes.

Article 13 – FINAL PROVISIONS

13.1 Applicable law

These general terms and conditions are governed by French law.

13.2 Amendments to these general terms and conditions

These general terms and conditions may be amended at any time by IsottaParfums.com.

The general terms and conditions applicable to the Customer are those in force on the date of their order or connection to this Website.

Any new connection to the personal account shall constitute acceptance, where applicable, of the new general terms and conditions.

13.3 Disputes

Pursuant to Ordinance No. 2015-1033 of 20 August 2015, any disputes that may arise in connection with the performance of these general terms and conditions and which cannot first be resolved amicably between the parties shall be submitted to the mediator:

CNPM MEDIATION CONSOMMATION
Email: contact-admin@cnpm-mediation-consommation.eu

Furthermore, the Customer is informed of the existence of the online dispute resolution platform available at the following URL:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Any dispute relating to this contract or connected thereto shall be settled by arbitration in accordance with the rules of the Digital Institute of Arbitration and Mediation:

https://fast-arbitre.com/fr/

13.4 Entire agreement

The invalidity of any clause of this contract shall not result in the invalidity of the other clauses of the contract or of the contract as a whole, which shall remain fully effective.

In such circumstances, the parties shall, wherever possible, replace the cancelled provision with a valid provision corresponding to the spirit and purpose of these terms.

13.5 Non-waiver

The failure by IsottaParfums.com to exercise any rights granted under these terms shall not under any circumstances be interpreted as a waiver of its right to enforce such rights.

13.6 Telephone canvassing

The Customer is informed that they may register on the telephone canvassing objection list at the following address:

https://www.bloctel.gouv.fr/

13.7 Languages of these general terms and conditions

These general terms and conditions are provided in French.

13.8 Unfair terms

The provisions of these general terms and conditions apply subject to compliance with the mandatory provisions of the French Consumer Code relating to unfair terms in contracts concluded between a professional and a consumer.

Article 14 – AGEC LAW

In compliance with the AGEC Law, ISOLDE is a member of an eco-organisation allowing it to declare and pay an eco-contribution on its household packaging.

ORDER CANCELLATION PROCEDURE

IN THE EVENT OF DISTANCE SELLING TO A CUSTOMER

In the event of distance selling, as defined by Article L.221-1 of the French Consumer Code, the Customer has the right, within fourteen days, including public holidays, from the order or purchase commitment, to withdraw by registered letter with acknowledgement of receipt.

If this period normally expires on a Saturday, Sunday, public holiday or non-working day, it shall be extended until the next working day.

Any contractual clause by which the Customer waives their right to cancel their order or purchase commitment shall be null and void.

This article does not apply to contracts concluded under the conditions provided for in Article L.221-2.

If you cancel your order, you may use the attached form.